The activities of “English for hotel front desk staffs” in the English oral communication competency for undergraduate students

The activities of “English for hotel front desk staffs” in the English
oral communication competency for undergraduate students

1. Introduction
English is an international language. There are more than 60 different countries around the world that use English for communication (Crystal 1985). English is, moreover, the main language used for communication at an international level (Cheshire, 1991. p1). It cannot be denied the reason for its increasing relevance is due to the fact that English has become a necessary tool in order to do a job, get promoted, and perform effectively in the working world. As a sequence of its importance as an international language, it is necessary for Thai people to be able to use English effectively.

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